Frequently Asked Questions

E-tickets are issued for each reservation. For example, if you purchase tickets for 3 people at once, only one ticket will be issued with the number of 3 people on it. If you wish to use the bus ticket separately, each person must apply for his/her own ticket on his/her own smartphone.

We do not accept reservation changes online. We apologize for the inconvenience, but please cancel the current reservation first and make a new reservation.

Please check your spam folder. If you still do not receive the email, please contact us at lamlam_info@tpmguam.com. Our business hours are 9:00 a.m. to 4:00 p.m. Guam Standard Time (GST) Monday through Friday.

Payment is made in advance by credit card. We accept most credit cards, including VISA, MASTER, JCB, AMERICAN EXPRESS, and DINERS.

Only one credit card can be used per reservation (purchase).

空港送迎にはご利用頂けません。

事前予約は出来ません。オンデマンド乗合型移動サービスの為、ご利用いただく際にアプリで配車予約をお願いします。

配車予約時に到着予定時刻が表示されます。ただし道路の混雑状況等により遅れる場合があります。その場合はアプリに変更時間が通知されます。

機器トラブルやグループ内で別行動が発生した時の為に複数名でのダウンロードをお勧めします。

アプリで指定された乗降ポイント以外での乗車および下車はできません。

配車予約等、アプリの利用時はインターネット環境への接続が必要となります。データ通信やwifiルータ等の手段はお客様ご自身でご用意いただく必要がございます。またアプリ利用時のデータ通信費はお客様負担となります。

AIが運行ルートを算出します。ただし乗合型移動サービスの為、同乗する他のお客様がいらっしゃる場合は、その目的地を経由する場合もございます。お時間に余裕をもってご利用ください。

可能です。 mobiアプリで配車予約していただき、車両が到着した際にドライバーにクレジットカードでお支払いください。 対象カード：VISA、MasterCard、JCB、Diners ※American Expressは使えません

ご乗車前にEチケット表示の準備をお願いします。その際スマホのモバイルデータ通信可能な環境が必要になります。

Click the "View Ticket" button on the reservation notification e-mail to display the reservation authorization screen, then enter your information and proceed to the ticket screen.

Click the "View Ticket" button on the reservation notification e-mail to access the reservation authorization screen, enter the respective information and proceed to the ticket screen. E-tickets are only available for reservations made through the "Guam Red Shuttle" website.

You can start using the service by clicking the "Redeem" button on the ticket screen. Since the date is designated, the ticket cannot be used until the applicable date. *Starting the use of a One time ticket Valid for 1 hour. Please "Redeem" within 1 hour of the start of use on the specified date. *Start of use for 1 to 5-day tickets Please "Redeem" on the designated start date. After the designated start date, "Start of Use" will not be available. E-tickets are only available for reservations made through the "Guam Red Shuttle" website.

No, our website "Guam Red Shuttle" only offers e-tickets.

There is Free Wife inside the Red Shuttle trolley cars, but you will need to have your own mobile data ready to prepare your E-ticket display before boarding the trolley.

No. We only accept E-ticket on a mobile device.

You cannot board with a screenshot. You must connect to the Internet at the time of boarding and show the E-ticket screen to the driver.

Travel agency vouchers are not accepted.

Yes, red shuttle tickets must be used on consecutive days. Day passes cannot be used on separate days.

If your ticket is valid, it will show "in use" in yellow line on the e-ticket screen. When it expires, it will show "Redeemed" in green.

For the Tumon Shuttle and Shopping Mall Shuttle, paper tickets can be purchased directly from the driver at the time of boarding. ・All types of paper tickets are available for purchase, however, there are cases when tickets are out of stock. We recommend that you purchase tickets by e-ticket in advance.

Cancellation up to 24 hours prior to the participation date: 3% of the reservation fee Cancellation after that time, the cancellation fee shall be 100% of the reservation fee. *All times in the cancellation fee regulations are based on local time. *Some products may have different cancellation policies, so please check each product page as well.

Go to the *Reservations* page in the upper right corner of the screen. https://guamredshuttle.com/reservations/verify?lng=en-US Confirm your reservation. To confirm a reservation, you will need the reservation holder's name, application number or reservation ID, and the date of participation. You can confirm your application number and reservation ID with your reservation confirmation email. Once the reservation is confirmed, you will be taken to the *Reservation Details* page. Click the Cancel button at the bottom of the page. Be sure to check our Cancellation Policy for cancellation fees.

Refunds are processed on the same day that the cancellation request has been confirmed. It will take approximately three (3) to five (5) business days for the refund to to reflect on your credit card statement. Your bank statement cycles and transaction schedules may affect the timeliness of receiving your refund.

All refunds will be automatically credited to the credit card used to make the purchase.